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BidOnUSA Standard Purchase Protection Program

BidOnUSA's Standard Purchase Protection Program reimburses buyers for eligible transactions when: An item was not received. An item was received but significantly not as described. You'll be reimbursed up to a maximum of $200 (less $25 to cover processing costs). For example: If the item price is $500, you're eligible to receive $175. If the item price is $100, you're eligible to receive $75. If the item price is $26, you're eligible to receive $1. The maximum reimbursement for any claim is $175. Eligible transactions The final price of the item is over $25. Multiple listings cannot be combined into one claim to become eligible, even if purchased from the same seller. Items purchased through Multiple Item Auctions (Dutch Auctions) are eligible, provided the combined value of all items purchased through a single listing is over $25. You are a winning bidder or fixed price buyer of an item listed on the BidOnUSA site. Both you and the seller had a feedback rating of zero or above at the close of the listing. Your item is legal and in accordance with BidOnUSA's Listing Policies and User Agreement. Both you and the seller are verified at the close of the listing. Payment was sent to the seller in good faith and proof of payment can be documented. You have not exceeded the three claims per six-month limit. If you paid with a credit card (either directly to the seller or through an online payment service) you must have already contacted your credit card issuer and sought reimbursement from the issuer prior to filing a claim. If you paid with PayPal, you'll need to go through PayPal's Buyer Complaint Process prior to filing a claim. Non-eligible transactions Items which are not significantly different from the item description. Items paid for with cash or instant money transfer services such as Western Union or MoneyGram. Items damaged or lost in shipping. Merchandise which has been altered, repaired, discarded or resold. Items which are picked up or delivered in person. Intangible items. Double or overpayment. International shipping/orders. Shipping and handling fees. Escrow fees. Buyer's remorse. BidOnUSA Standard Purchase Protection Program process 1. Complete the Item Not Received or Significantly Not as Described Process. If you have completed this process, contact us to close the dispute. If the transaction is eligible, contact us to file a claim. 2. Submit proof of payment. Within 14 days of submitting your claim, BidOnUSA claims administrator may contact you via email, asking you to provide proof of payment. Proof of payment may be provided in the form of a photocopy of the front and back of a money order, receipt, cashier’s check, personal check, etc. If you paid with a credit card (either directly or through an online payment service), BidOnUSA will require proof of denial of reimbursement through the credit card company (if applicable). This will typically be in the form of a letter from your credit card issuer. If you paid with PayPal, BidOnUSA will also require proof of denial of reimbursement through PayPal(if applicable). 3. Submit Letter of Authenticity (if applicable). BidOnUSA Claims Administrator may contact you for a Letter of Authenticity or Appraisal based on an independent authenticator's physical inspection. The Appraisal or Proof of Authenticity must be on company letterhead of the authenticator and must include contact information for the authenticator (name and telephone number). This information may be mailed or faxed to BidOnUSA. Note: The BidOnUSA Claims Administrator will communicate with you and your trading partner during investigation of the claim. We always appreciate your prompt assistance. If you do not respond to BidOnUSA Claims Administrator's request for information within 72 hours, BidOnUSA may elect to close the claim.

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