Return Policy

 

Casper Electronics policy is to provide our customers with superior customer service. All of our products carry a 100% satisfaction guarantee. If, for any reason, you''re not completely satisfied with your purchase, return the product(s) to us within 30 days. Furthermore, most of our products carry a one year warranty against defects in material and workmanship. In the event you are not satisfied with a product, we will provide you with a Return Merchandise Authorization (RMA) number and complete instructions on how to ship the product(s) back to us.

 

 

Welcome to the Casper Electronics Returns Department

Damage Products
All claims must be made within 15 days of the date of shipment (not receipt) for all deliveries. The claim can be initiated by you or a Casper Electronics representative. All original packing materials and/or boxes must be saved and made available for inspection, in order for a damage claim to be considered by the shipper. Casper Electronics will not be liable for any monies lost if the claim is not filed within the required time period. If you decide to file a claim with the shipper directly, you must notify us to receive proper credit or replacement.

Defective Products
Casper Electronics offers a 30 day (from date of shipment) replacement or credit policy for defective products. Customers who do not want an item repaired or replaced can request a return authorization, however a 15% restocking fee will be assessed to cover testing, repair, cleaning and repackaging expenses. Items found not to be defective may be subject to additional fees.


Non-Defective Product Returns
Non-defective ("Buyers Remorse") products can be returned within 7 days if returned unopened, for credit less shipping and a 15% restocking fee to cover testing, cleaning and repackaging expenses. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts.

Return Notes
All returns must be pre-approved by applying for an RMA number (Return Merchandise Authorization). To accomplish this, please email us Returns Dept. including a description of the issue in the message body of the email, and the subject line reading "Reason For Return". Not providing the detailed information requested will delay the returns process. Any item returned or refused without applying for an RMA, will be subject to a 15% restocking fee. Once your request has been received, you will be contacted within 7 business days with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. If you received your item double boxed, it must be returned in this manner. Once shipped, Email the tracking number(s) to us with your Casper Electronics order number. We will notify you via Email of your refund once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a result of mis-shipment. Please allow up to 2 billing cycles for your credit to be posted to your account.