We do not ship to Hawaii or Alaska. For most home entertainment, video games, and opened software we cannot accept the return.
For all Samsung and/or Audiovox returns, please contact Samsung and/or Audiovox directly.
You must have a Return Authorization(RA) number before returning any merchandise.
The following are ElectronicsShop Return Shipment Policies:
Defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 25% Returns Processing Service Charge.
Defective product must be in original factory carton with all original packing materials
All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, you will be billed accordingly.
The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
If the product is found to be non-defective, an inspection fee of 15% per unit will be billed.
It may take up to 8 business days for a response before credit can be issued or a new item can be shipped.
DAMAGES
If you receive a product that is damaged in transit, follow these instructions:
- Note any damages on the receipt.
- Refuse the shipment (if possible) so that it is returned to us for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. If damaged item is accepted via UPS/Fed Ex Ground, contact us for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 10 calendar days of receipt. Damage claims are the responsibility of the co-signee. The shipping cartons, packing and content should be retained in the same condition as received.
SPECIAL RETURNS:
XBox
No returns on X-box 360 consoles.
Xbox Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for same product replacement only. No credit. We reserve the right to charge 15% restocking charge if returns exceed 1%.
PlayStation
PlayStation Consoles - we tracks serial numbers on all consoles. Defective return window is 30 days from original invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. You will be billed for missing parts.
Playstation Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total PlayStation product.
Nintendo
Nintendo Consoles - we tracks serial numbers on all consoles. Defective return window is 30 days from original invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. You will be billed for missing parts.
Nintendo Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total Nintendo product.
JVC
No returns on color television, VCR, DVD, camcorders or Home Theater Systems. Authorized service center repair only (800-537-5722).
Panasonic CE
No returns for credit on video, DVD, portable DVD, LCD, plasma, color television, fax or camcorders. Authorized customer service center for repair only. (800-222-4213)
Philips
All TV, TV/VCR, and Pronto Remote Control product are Factory Warranty only and cannot be returned to us. See complete Philips guidelines here.
Philips End-User Return Policy
Philips DVD, DVD/VCR combo and VCR units have a 90-day OTC exchange warranty for defective units. After 90 days through 1 year, an exchange can be made through Philips for a nominal fee.
Samsung
Samsung will only accept product returns due to the inability of Samsung to service the product on a timely basis. You must contact Samsung for all returns at 1-800-SAM-SUNG.
Sony
Sony does not accept returns.
Toshiba
No returns for credit for TV, LCD TV, Plasma, DVD, portable DVD, VCR, DVD Recorders, Home Theater in a box, TV/VCR or TV/DVD. Authorized customer service center for repair only. (800-631-3811)
Coby Electronics
We don't accept items from this manufacturer back. You must go directly to the manufacturer and have your item returned.
Consumables
We won't take back consumables, ie paper, ink, software, cd/dvd disks, etc. If the item is sent back we may refuse the package, especially if opened.
Asus
We don't accept Asus products back, you must contact the manufacturer at 888-678-3688.
Acer
We can only accept defective products for this manufacturer. You may need to call the manufacturer directly depending on the sitaution.
Elitescreens
Unfortunately, we don't accept returns for this brand. Please contact manufacturer directly.
Hideki Electronics
Defective returns ONLY. For replacements of the same model only. Must contact the manufacturer. 30 day warranty.
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